At ES ROBBINS, we are constantly working to improve the quality and lifespan of our products. To aid us in this effort, we ask that you return a small section of your damaged chairmat to us for evaluation and testing when submitting a warranty claim.
ES ROBBINS’ No-Crack chairmats are guaranteed free from defects in material and workmanship at the time of sale to original purchaser and will not crack, chip, break or shatter under normal use. Warranty is void with use of metal casters and does not cover variations in mat color. Click here to read our complete Warranty Statement or download a Microsoft Word version here.
ES ROBBINS will replace a defective chairmat with a like or similar product upon completion of the warranty process. Please note any missing or incomplete information will delay the claim process.
To submit a warranty claim, print the Warranty Claim Form. When completed, mail to the address on the form. You will need an invoice, packing slip, receipt or your chairmat label as proof of purchase, along with the sample section of your chairmat.
Once received, your claim will be reviewed promptly. We will contact you by email or phone if we need additional information, so please be sure to provide current contact information. Once approved, your mat will be replaced at no cost. In some cases it may be determined that a higher-grade chairmat is required for your application. If so, your mat may be upgraded for a nominal fee and the replacement mat will carry a new warranty. Return shipping and handling charges will apply on select warranty claims. Replacement mats will arrive approximately 3 weeks after approval of claim.