1. Why do I need to use a chair mat?

Our chair mats will extend the life of your carpet by spreading out the pressure from the chair casters; in fact, many carpet manufacturers void their warranty when a chair with casters is used without a chair mat.

Use of a mat will also reduce fatigue by allowing for easier rolling across your workspace with less back and leg strain.

2. How do I get my chair mats to unroll and lay flat?

Our rolled mats respond well to heat. The best options would be placing the mat in direct sunlight or in front of a space heater.

3. How do I know which thickness mat to choose?

How to Measure Carpet Thickness

Carpet

Economy

Light Task Series AnchorBar® Chairmat

Value

Task Series AnchorBar® Chairmat

Intermediate

Multi-Task Series AnchorBar® Chairmat

Standard

Professional Series AnchorBar® Chairmat

Deluxe

Performance Series AnchorBar® Chairmat

Premium

Performance Series AnchorBar® Chairmat

Hard Floor

Economy

Light Task Series Hard Floor Chairmat

Intermediate

Multi-Task Series Hard Floor Chairmat

4. What are the ES ROBBINS stock chair mat sizes?

Stock Chair Mat Sizes

Mat Size

Lip Size

Traditional Chair Mat
with Lip

   
36" x 48"
20" x 10"
45" x 53"
25" x 12"
46" x 60"
25" x 12"
 

Rectangle Chair Mat

36" x 48"
N/A
45" x 53"
N/A
46" x 60"
N/A
48" x 72"
N/A
60" x 60"
N/A
60" x 72"
N/A
60" x 96"
N/A
72" x 72"
N/A
72" x 96"
N/A
 

Workstation Chair Mat

54"x60"
20" x 10"
66" x 60"
20" x 10"
75" x 60"
20" x 10"
 

Oval Shaped Chair Mat

60" x 48"
N/A
 

Ellipse Shaped Chair Mat

60" x 48"
25" x 8"
 

Arc Shaped Chair Mat

60" x 48"
35" x 8"

*not all sizes and shapes are available in all thicknesses

 

5. Should I choose a beveled/ramped or straight edge mat?

You should choose the beveled edge if you will be frequently rolling on and off of your mat. The ramped edge allows for a smoother rolling surface. Beveled edges are almost always more appropriate with thicker mats.

6. How do I file a warranty claim?

Please fill out the warranty claim form on our website. Proof of purchase and shipping charges may apply.

7. What voids the lifetime warranty?

ES ROBBINS chair mats have a lifetime warranty* when the mat is used for the application specified. This warranty is void if metal casters are used, if furniture is placed directly on the mat, if a cleated mat is used on a hard floor surface, or the incorrect mat (i.e., too thin) is used on carpet. The warranty is also void if any party other than ES ROBBINS cuts the mat to a custom size.

*Exceptions: Economy thickness – 1 year limited; Printed mats – 1 year limited; ecoKLEER – 5 year limited

8. How do I purchase an ES ROBBINS product?

Dealers

We will be glad to help you set up an account with ES ROBBINS.  Download a credit application, complete and fax to our Sales Service Department at 800-942-3397. 

Once we receive the credit application, one of our Sales Service Representatives will follow up, or you can always contact us at 1(800) 633-3325.

Consumers

We don’t sell directly to the end consumer, but we’ll be happy to refer you to an ES ROBBINS authorized dealer in your area.

Just click here to contact us through our website or call our Sales Service Department at 1(800) 633-3325.