1. Why do I need to use a chairmat? |
The mat will extend the life of your carpet by spreading out the pressure from the chair casters; in fact many carpet manufacturers void their warranty when a chair with casters is used without a chair mat. Use of a mat will also reduce fatigue by allowing for easier rolling across your workspace with less back and leg strain.
2. How do I get my chair mats to unroll and lay flat? |
Our rolled mats respond well to heat. The best options would be placing the mat in direct sunlight or in front of a space heater.
3. How do I know which thickness mat to choose? |
Economy [.085] Light use with commercial and rubber backed carpets without padding.
Value [.098] Use with commercial or low carpet with up to 1/4" thickness including padding padding.
Intermediate [.110] Use with loop or berber carpet up to 3/8" thick including padding.
Standard [.130] Use with medium carpet up to 3/4" thick including padding.
Deluxe [.170] Plush carpet up to 1" thick with padding.
Premium [.200] Super heavy use with carpet over 1" thick with padding.
Hard Floor [.110] Laminate, wood, tile and other hard surfaces.
4. What are ES Robbins stock chairmat sizes? |
Stock Chairmat Sizes and Shapes* |
Mat Size |
Lip Size |
Traditional Chairmat with Lip |
36x48 |
20x10 |
| 45x53 |
25x12 |
| 46x60 |
25x12 |
Rectangle Chairmat |
36x48 |
N/A |
| 45x53 |
N/A |
| 46x60 |
N/A |
| 48x72 |
N/A |
| 60x60 |
N/A |
| 60x72 |
N/A |
| 60x96 |
N/A |
| 72x72 |
N/A |
| 72x96 |
N/A |
Workstation Chairmat |
54x60 |
20x10 |
| 66x60 |
20x10 |
| 75x60 |
20x10 |
Alternative Shapes |
|
| |
Oval |
60x48 |
N/A |
| |
Ellipse |
60x48 |
25x8 |
| |
Arc |
60x48 |
35x8 |
*not all sizes and shapes are available in all thicknesses
5. Should I choose a beveled edge (ramped) or a straight edge mat? |
You should choose the beveled edge if you will be frequently rolling on and off of your mat. The ramped edge allows for a smoother rolling surface. Beveled edges are almost always more appropriate with thicker mats.
6. How do I file a warranty claim? |
Please fill out the warranty claim form on our website. Proof of purchase and shipping charges may apply.
7. What voids the lifetime warranty? |
All E S Robbins chair mats have a lifetime warranty when the mat is used for the application specified. This warranty is void if metal casters are used, if furniture is placed directly on the mat, if a cleated mat is used on a hard floor surface, or the incorrect mat (i.e., too thin) is used on carpet. The warranty is also void if any party other than E S Robbins cuts the mat to a custom size.
8. How do I purchase an E.S. Robbins product? |
Dealers: We will be glad to help you set up an account with E S Robbins. Download a credit application (hyperlink to http://www.esrchairmats.com/authorization.html), complete and fax to our Sales Service Department at 800-942-3397. Once we receive the credit application, one of our Sales Service Representatives will follow up, or you can always contact us at 800 633 3325.
Consumers: We don’t sell directly to the end consumer, but we’ll be happy to refer you to an E S Robbins authorized dealer in your area. Just click here to contact us online or call our Sales Service Department at (800) 633 3325.
